HOW TO CLAIM

How to Claim

GROUP NUMBERS
Provide this information when claiming:

UTS
Health, dental, and vision coverage (insured by GreenShield)

97180
Travel claims (benefits provided by Securian Canada)
Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Policies are underwritten by Canadian Premier Life Insurance Company.

Member ID
UTS + your student ID number + 2-digit dependent code
2-digit dependent code: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on)

HEALTH & DENTAL CLAIMS

Pay-Direct Card

Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).

Online

Claim forms

Mail a claim form to GreenShield at the address indicated on the form.

Claims deadline

All health and dental claims must be received by GreenShield no later than 12 months after the date the eligible benefit was incurred.

Be sure to leave adequate time for delivery.

TRAVEL CLAIMS

For services incurred on or after Sept. 1, 2023:

As of Sept. 1, 2023, your travel insurer is changing from Blue Cross to Securian Canada (provider: CanAssistance). For any trips you take from Sept. 1, 2023 onwards, please bring the new Securian Canada Travel Health Passport with you and take note of the new contact information:

Canada & United States: 1-888-852-2419
Local: 1-514-904-4730

If you use any of your travel benefits, contact CanAssistance at these numbers immediately to find out how and when to submit your claims.

For services incurred before Sept. 1, 2023:

The travel provider prior to Sept. 1, 2023 is Blue Cross Life Insurance Company of Canada. For any claims from before Sept. 1, 2023, continue to contact Blue Cross. See the Blue Cross Travel Health Passport and detailed explanation of coverage for contact information and details.

Note: Reimbursement is based on reasonable and customary fees. The benefit you're claiming must be paid in full and be in your possession before the end of the policy year.