For services incurred on or after Sept. 1, 2023: 3 simple claiming options
Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front). Your Member ID for Pay-Direct claims is your Group Number/Prefix CUG + your 8-digit student ID number + your 2-digit dependent code. *The 2-digit dependent code is: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on).
Register to submit claims online by visiting students-healthportal.securiancanada.ca or by downloading the Securian Canada Health-Portal mobile app on the App Store or Google Play. See the registration guide to get started. Your Member ID for online claims is your Group Number/Prefix CUG + your 8-digit student ID number.
Mail a claim form to Securian Canada at the address indicated on the form. Your Member ID for claims by mail is your Group Number/Prefix CUG + your 8-digit Student ID + your 2-digit dependent code.
All health and dental claims must be received by Securian Canada within 12 months of the date the service was incurred.
Be sure to leave adequate time for delivery.
For services incurred before Sept. 1, 2023:
Submit claims to Desjardins Insurance through their secure submission page or by mailing them a claim form. All claims must be received by Desjardins by Nov. 29, 2023. Please use your Desjardins claiming information:Group Number: Q838 Certificate Number: 8-digit Student ID number preceded by a leading zero
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