HOW TO CLAIM

How to Claim

IMPORTANT - FALL 2023 INSURER TRANSITION: The Plan insurer for health and dental benefits changed from Desjardins Insurance to Securian Canada as of Sept. 1, 2023. See below for new claiming instructions.

GROUP NUMBERS/PREFIXES
Provide this information when claiming:

Health, dental, and vision coverage: CUG (new as of Sept. 1, 2023)

Travel coverage: 97180
(Securian Canada)

Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Policies are underwritten by Canadian Premier Life Insurance Company.

Health and dental claims

For services incurred on or after Sept. 1, 2023:

3 simple claiming options

Pay-Direct Card

Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).

Your Member ID for Pay-Direct claims is your Group Number/Prefix CUG + your 8-digit student ID number + your 2-digit dependent code.

*The 2-digit dependent code is: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on).

Online

Register to submit claims online by visiting students-healthportal.securiancanada.ca or by downloading the Securian Canada Health-Portal mobile app on the App Store or Google Play.

See the registration guide to get started.

Your Member ID for online claims is your Group Number/Prefix CUG + your 8-digit student ID number.

Claim forms

Mail a claim form to Securian Canada at the address indicated on the form. Your Member ID for claims by mail is your Group Number/Prefix CUG + your 8-digit Student ID + your 2-digit dependent code.

Claims deadline

All health and dental claims must be received by Securian Canada within 12 months of the date the service was incurred.

Be sure to leave adequate time for delivery.

For services incurred before Sept. 1, 2023:

Submit claims to Desjardins Insurance through their secure submission page or by mailing them a claim form.

All claims must be received by Desjardins by Nov. 29, 2023.

Please use your Desjardins claiming information:

Group Number: Q838

Certificate Number: 8-digit Student ID number preceded by a leading zero

Travel claims

For services incurred on or after Sept. 1, 2023:

As of Sept. 1, 2023, your travel insurer is changing from Blue Cross to Securian Canada (provider: CanAssistance). For any trips you take from Sept. 1, 2023 onwards, please bring the new Securian Canada Travel Health Passport with you and take note of the new contact information:

Canada & United States: 1-888-852-2419
Local: 1-514-904-4730

If you use any of your travel benefits, contact CanAssistance at these numbers immediately to find out how and when to submit your claims.

For services incurred before Sept. 1, 2023:

The travel provider prior to Sept. 1, 2023 is Blue Cross Life Insurance Company of Canada. For any claims from before Sept. 1, 2023, continue to contact Blue Cross. See the Blue Cross Travel Health Passport and detailed explanation of coverage for contact information and details.

Note: Reimbursement is based on reasonable and customary fees. The benefit you’re claiming must be paid in full and be in your possession before the end of the policy year.