HOW TO CLAIM

Health and dental claims

How to Claim

GROUP / MEMBER ID NUMBERS
Provide this information when claiming:

USS
Group Number for Health, Vision and Travel coverage
Insured by Securian Canada

Member ID Number
USS followed by your 8-digit student ID number + your 2-digit dependent code

*Your 2-digit dependent code is:

"-00" for the member (i.e. the student)

"-01" for the member’s spouse (-21, -31, etc. for subsequent spouses)

"-02" to "-20" for dependent children (oldest is -02, second oldest is -03, and so on)

Make sure you put "-" between your student ID number and your 2-digit dependent code

Important: Keep copies of your receipts in case you’re asked to send them in. Your claims can be audited anytime in the 12 months after you submit them. You’ll also need them for your taxes.

Before claiming, create a profile on the Securian Canada Student Health Portal and enter your information. If you need help, see the step-by-step instructions for creating your account. Once your profile is created, you’ll be able to track all your submitted claims.

Make sure you’re registered for direct deposit so you can have your refund deposited directly into your bank account. You must be registered for direct deposit to submit claims online or through the app.

All claims must be received by Securian no later than 90 days from the date the eligible benefit was incurred.

Please note that claims processing may be delayed during the first few weeks of term. To learn more, see the Blackout Period section.

4 simple claiming options

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Pay-Direct Card

1. Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).

2. Your claim will be processed according to your Plan's coverage. You will be informed of the amount to be paid, if any, and the portion covered by the insurer.

Note: you can download your direct payment card on the Pay-Direct Card page.

Mobile app

Submit your claims through the Securian Canada Student Health Portal mobile app, available on the App Store and on Google Play.

1. Sign in to your Securian Canada account through the app. If you haven't registered yet, click on Create an account and follow the instructions.

2. Once you have logged in, select Submit a claim.

3. Follow the on-screen instructions to add details about your claim. Make sure that the information entered for the claim is correct.

4. Review the Confirm and Authorize section, select the checkbox, and click Submit.

Online Submission

1. Open the Securian Canada Student Health Portal.

2. Log into your account. If you haven't registered yet, click on Sign up now and follow the instructions.

3. Once you have logged in, select Submit a claim.

4. Follow the instructions on the screen and review the information entered for the claim, then select the box for legal advice and click Submit.

If you need help, please see the step-by-step instructions for: Submitting a claim. If you’re still having problems submitting your claim online, you can send it by mail.

By mail

1. Download the Claim Form and fill out the required information.

2. Sign and date the form and attach the required documentation, including receipts.

3. Mail your claim to Securian at the address indicated in the form according to the type of claim you are sending.

Note: Reimbursement is based on reasonable and customary fees. The benefit you’re claiming must be paid in full and be in your possession before the end of the policy year.

Travel claims

See the Travel Claims page for claiming instructions.

*Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Trip Cancellation and Trip Interruption/Trip Delay benefits are underwritten by Canadian Premier General Insurance Company. All other benefits are underwritten by Canadian Premier Life Insurance Company.