Not satisfied? Please let us know!

 

For insurance products (Health , Dental, Vision and Gender Affirmation Coverage)
For Travel Coverage
For non-insurance products
(Empower Me, Conversation, Legal Protection Program,
Virtual Health Care)
Step 1:
Contact us directly
  • ASEQ | Studentcare
    1200 McGill College Ave., Suite 2200
    Montreal, QC H3B 4G7
  • [email protected]
  • 1 866 416-8707 (toll-free)
Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests.
Step 2:
File a formal complaint with the Complaints handling team of the insurer
  • Desjardins
  • Complaints handling team
    Desjardins Insurance
    100 Rue des Commandeurs
    Levis, QC G6V 7N5
  • [email protected]
  • 1 877 838-8185 (toll-free)
  • Greenshield Canada
  • Complaints Officer
    GreenShield Canada
    C.P. 1606, Windsor (Ontario)
    N9A 6W1
  • [email protected]
  • Be sure to include your contact information, plus the details regarding whom you have already contacted and why you feel the issue remains unresolved.
Step 3:
File a formal complaint with the Autorité des marchés financiers
Step 1:
Contact us directly
  • ASEQ | Studentcare
    1200 McGill College Ave., Suite 2200
    Montreal, QC H3B 4G7
  • [email protected]
  • 1 866 416-8707 (toll-free)
Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests.
Step 2:
File a formal written complaint with Securian Canada
Step 3:
File a formal complaint with the Autorité des marchés financiers
Contact us directly
  • ASEQ | Studentcare
    1200 McGill College Ave., Suite 2200
    Montreal, QC H3B 4G7
  • [email protected]
  • 1 866 416-8707 (toll-free)
Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests.