Complaint Page

For insurance products (Health , Dental, Vision and Gender Affirmation Coverage)	For Travel Coverage	For non-insurance products (Empower Me, Conversation, Legal Protection Program, Virtual Health Care)
Step 1: Contact us directly ASEQ \| Studentcare 1200 McGill College Ave., Suite 2200 Montreal, QC H3B 4G7 [email protected] 1 866 416-8707 (toll-free) Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests. Step 2: File a formal complaint with the Complaints handling team of the insurer. The insurer handles all complaints related to insurance coverage, while ASEQ \| Studentcare manages administrative complaints. For administrative complaints, contact ASEQ \| Studentcare at 1-877-595-6942. Desjardins Complaints handling team Desjardins Insurance 100 Rue des Commandeurs Levis, QC G6V 7N5 [email protected] 1 877 838-8185 (toll-free) Greenshield Canada Complaints Officer GreenShield Canada C.P. 1606, Windsor (Ontario) N9A 6W1 [email protected] Be sure to include your contact information, plus the details regarding whom you have already contacted and why you feel the issue remains unresolved. Securian Canada Ombudsman 25 Sheppard Avenue West, Suite 1400 Toronto, Ontario M2N 6S6 [email protected] Complaints - Securian Canada Step 3: File a formal complaint with the Autorité des marchés financiers View website	Step 1: Contact us directly ASEQ \| Studentcare 1200 McGill College Ave., Suite 2200 Montreal, QC H3B 4G7 [email protected] 1 866 416-8707 (toll-free) Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests. Step 2: File a formal written complaint with Securian Canada Securian Canada Ombudsman 25 Sheppard Avenue West, Suite 1400 Toronto, Ontario M2N 6S6 [email protected] Complaints - Securian Canada Step 3: File a formal complaint with the Autorité des marchés financiers View website	Contact us directly ASEQ \| Studentcare 1200 McGill College Ave., Suite 2200 Montreal, QC H3B 4G7 [email protected] 1 866 416-8707 (toll-free) Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests.

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